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What You Should Know Before Using 99ko

Access to 99ko depends on your local law and the region you are in — we do not extend services where local regulations prohibit it.

Eligibility by local lawbKash, Nagad, Rocket transactionsAccount access rulesDispute handlingRegion-dependent availability
99ko What You Should Know Before Using 99ko
HOW WE HANDLE THIS

Account Security and Data Practices at 99ko

Our approach to legal compliance is built around four concrete practices: wallet verification, data retention limits, account security at the login step, and a clear process for requesting changes to your stored information. None of these are hidden behind policy language — here is what each one means for your account.

Wallet Verification Every bKash, Nagad, or Rocket number linked to an account is confirmed against the registered mobile. Unverified wallet numbers cannot be used for withdrawals until the check is complete.
Data Retention We retain account data — including transaction records and wallet history — for as long as required by our operating conditions. You can request a summary of stored data through the Help Centre at any time.
Login Security Account login uses an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately so we can lock the session before access is granted.
Change Requests To update your registered wallet number or personal details, submit a change request via email with identity verification. Changes to payment wallet details require a re-verification step before they go live.
CONTACT LEGAL TEAM

Reach Us About a Legal or Account Matter

If you have a specific question about your account's legal standing, a disputed transaction, or how these conditions apply to your situation, our support team handles legal queries separately from general account help. Reach out through the channel that suits you — responses on legal matters take longer than standard account questions, but we address every submission.

Live Chat Start a live chat session from your account dashboard. Flag your query as a legal or eligibility matter so it reaches the right team without delay.
Email Support Send detailed legal queries by email. Include your registered mobile number and the bKash, Nagad, or Rocket wallet linked to your account for faster identification.
Account Help Centre The Help Centre inside your account lists condition summaries, region eligibility notes, and wallet policy details you can check without waiting for a reply.

Common Legal and Eligibility Questions

These are the questions we receive most often about account eligibility, legal conditions, wallet rules, and how to exercise your rights as an account holder. If your question is not covered here, the Help Centre or live chat is the fastest next step.

Access depends entirely on the laws that apply in your location. We do not confirm legality for any specific region. Check applicable local rules before opening or using an account.

No. Deposits must come from the wallet number registered to your own account. Third-party bKash, Nagad, or Rocket payments are flagged for review and may be returned without being credited.

You will receive a notification to your registered mobile. Contact support via live chat or email with your account details to understand the specific reason and what steps, if any, apply.

Log into your account, go to the Help Centre, and submit a data request. We will compile your wallet transaction records and account activity log within a reasonable period.

Yes, but a wallet change requires identity verification. Submit the request by email from your registered address, and the new wallet number goes live only after the re-verification step clears.

Raise the dispute through live chat or email, quoting the transaction reference and the bKash, Nagad, or Rocket transfer timestamp. Our team reviews the record and responds with findings before any adjustment is made.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.