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Your 99ko Account Starts Here

Fill in the short form, verify your number, and your account is ready — then connect bKash, Nagad, or Rocket from the cashier and you can fund your wallet straight away.

Quick mobile sign-upbKash, Nagad, Rocket deposit readyWorks on any Android or iOS deviceAccount secure from first login
Explore the Lobby Read FAQ
99ko Your 99ko Account Starts Here
ACCOUNT HELP PATHS

Getting Help with Your Account

If you need help during or after registration — whether that is an OTP that did not arrive, a wallet link that failed, or a question about your account status — there are a few direct ways to reach us. We want every account holder in Dhaka or anywhere else in Bangladesh to get a clear answer without having to search around. Use the channel that fits your situation.

Live Chat The quickest path for OTP problems, wallet linking issues, or login errors. Open the chat widget from any page and describe the step where you got stuck.
Email Support For document submission questions or account verification queries, email works well. Include your registered mobile number so we can locate your account fast.
Help Centre Our help pages cover the most common registration questions — OTP delays, wallet connection steps, and what identity documents we accept for verification.

Fund Your Account with Local Wallets

Once your account is active, depositing through bKash, Nagad, or Rocket is the path most of our Bangladesh account holders use — because those wallets are already on your phone and the money moves without a bank visit. Open your chosen wallet app, select Send Money, enter the merchant number shown in the 99ko cashier, confirm the amount, and hit your PIN. The deposit registers in your account wallet and you can move to the lobby. Nagad and Rocket follow the same flow. Each wallet has its own minimum and maximum per transaction, shown clearly at the cashier step so there are no surprises.

bKash

Send directly from the bKash app using the cashier number shown. Confirm with your PIN and the amount reflects in your 99ko wallet.

Nagad

Nagad transfers follow the same send-money path. Enter the amount, confirm the merchant number on screen, and your wallet updates.

Rocket

Rocket works well for account holders who bank with Dutch-Bangla. The cashier shows the correct Rocket number so you send to the right place.

What to Expect When You Register

Creating your account takes four short steps. First, enter a valid mobile number — this becomes your account identity, so use a number you actively check. Second, set a strong password and confirm it. Third, complete the OTP verification sent to that number; the code arrives via SMS and you enter it on screen. Fourth,

your account is active and you can head straight to the cashier to link your preferred mobile wallet. Identity verification may be required before your first withdrawal; keep a copy of your ID accessible so the process does not stall. Our support team can walk you through any step if something looks unclear.

  • Mobile number as your login Your Bangladesh mobile number is your account ID. OTP verification keeps your login secure and means only you can access the account.
  • Wallet linked at first deposit You connect bKash, Nagad, or Rocket when you make your first deposit — not during registration itself, so the form stays short.
  • Identity check before withdrawal We verify your identity before processing withdrawals. Having your national ID or passport details ready makes that step straightforward.
  • Support available via live chat If you hit a snag during sign-up, our live chat team can help you through the OTP step, wallet linking, or document submission.

Account

Creating your account takes four short steps. First, enter a valid mobile number — this becomes your account identity, so use a number you actively check. Second, set a strong password and confirm it. Third, complete the OTP verification sent to that number; the code arrives via SMS and you enter it on screen. Fourth, your account is active and you can head straight to the cashier to link your preferred mobile wallet. Identity verification may be required before your first withdrawal; keep a copy of your ID accessible so the process does not stall. Our support team can walk you through any step if something looks unclear.

Explore the Lobby

Your details are encrypted for secure account access.

ACCOUNT SAFETY SIGNALS

How We Protect Your Account

Account security is built in from the moment you submit the registration form. We use standard encryption across the site so your personal details and wallet data travel safely. Each login can be protected further with OTP confirmation, meaning a new device cannot access your account without the SMS code sent to your registered number. We hold your data in line with our privacy policy and do not pass it to third parties outside of what account operation and payment processing require.

SSL Encryption All data you submit — mobile number, password, wallet details — passes through SSL encryption. Your information does not travel in plain text at any point.
OTP Login Verification Every new login from an unrecognised device triggers an OTP check to your registered number. Even if someone has your password, they cannot get in without that code.
Identity Verification We check your identity before processing the first withdrawal. This protects your account from unauthorised cash-out attempts and keeps your funds under your control.
Data Privacy We store only what account operation requires. Your payment details, mobile number and transaction history are not shared beyond payment processing and account support.

Common Questions About Signing Up

These are the questions we hear most often from people working through the registration form or accessing their account for the first time. If your question is not here, live chat can help in real time.

You need a valid Bangladesh mobile number, a password, and access to SMS so you can receive the OTP. No documents are needed at sign-up — identity verification comes later before your first withdrawal.

Most people complete the form and OTP step in under three minutes. The form is short — mobile number, password, OTP confirmation — and then your account is active.

Yes. Once your account is active, open the cashier, select bKash, and follow the send-money steps shown. Your wallet balance updates after the transfer confirms on the bKash side.

Wait about 60 seconds, then use the resend option on the verification screen. If it still does not arrive, contact live chat with your mobile number and we will check from our side.

You can access the lobby and deposit without full identity verification. However, we require identity documents before your first withdrawal, so it is worth completing that step early.

Yes. Your account works on any Android or iOS browser and on desktop. Log in with the same mobile number and password across all your devices — your wallet and history stay in sync.
Reference

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Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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